Our Services

For Businesses of ALL Sizes

Home Office
Services designed for the business person working from home or someone operating a business from home.
Small Business
Services designed for the mom and pop business, single location business, the small growing business, or any small business who wants to compete with larger businesses.
Medium to Large Business
Services designed to perform daytime and after hours answering, accomodate employees working remotely, integrate multi locations, and for efficient communications.

  • Personal assistant

    Personal Assistant is like having a private secretary take your calls 24/7, for 365 days a year. The service can: transfer callers to your office or customer service department for routine items; give callers frequently requested information; transfer callers to your cell, home office, or another phone number; and if you are unavailable take detailed messages and deliver them immediately to your email address. Personal Assistant can even receive faxes and send them to your email address. There is NO equipment to buy or long tern contracts. Record your own recordings or choose our "turn key" solution which is fully scripted and recorded....all ready for you to use.

  • Find Me / follow Me

    Find Me / Follow Me service can be set up independently or as an add on to regular Voicemail or any of our other services. Callers are routed to another phone number which can be a mobile number, landline or any other phone number. Find Me / Follow Me can easily be turned on and off, set to Do Not Disturb, or programmed to be turned on and off at specific times. Multiple numbers can be programmed and called and if unavailable messages can be taken by MessageLink voicemail or another voicemail system. Use caller ID management to control which calls are allowed to transfer or which ones are not. Easily edit Find Me / Follow Me numbers by phone or via the Secure Web Portal.

  • Voicemail

    Voicemail service is accessible 24/7 and can be used independently, or it can be connected to your existing telephone service and used to answer your phone. When a call rings your voicemail number, the service plays a personalized greeting and then, if you want, takes a message. Messages can be listened to by telephone, or they can be sent to your email and listened to on your computer or cell phone Various packages are available for individual service.

  • Voicemail Transcription

    READ your voicemail messages. Our service transcribes your voicemail messages and sends them to your email so you do not have to listen to recordings....you can read the message. Even works with non MessageLink voicemail as long as the voicemail can send a recorded message to an email address. Eliminate the need to write down critical details (phone numbers, names, meeting times and locations, etc.). Use a mobile phone to dictate e-mails and text messages and have them sent transcribed to your email. HOW IT WORKS: 1. Caller records voicemail message in your voicemail box.
    2. Message is converted to text and sent to your email address or cell phone with or without a copy of the recording attached.
    3. Read your voicemail message. If you need to you can also listen to the attached mp3 file of the actual recording.

  • Text Messaging

    Clients want to text your business so this service gives you a way to do that without giving out your cell phone number. Use your existing MessageLink service number and let us "text enable" it without interferring with your other services. Or if you want to use your business phone number we can check to see if it can be "text enabled". Use a computer, android or IOS device to send and receive text messages, communicate with clients and or groups. Great service for apartment complexes, churches, auto shops, service business like barbers, hair salons, vets, dentists, restaurants, and many more. Use it for reminders or client communications.

  • Homes by Phone

    Unique Real Estate service to market and promote properties. Advertise ONE phone number and assign different 4 digit numbers to properties so callers can listen to property descriptions by phone and then by pressing one button be connected directly to an agent. Combine with our Text Messaging service to send a website or property link to the callers cell phone so they can access additional information immediately via the Internet. Capture callers phone information for follow up.

  • SmartLine

    SmartLine answers your phones with a personal greeting that is customized for your open and closed hours of business in the following ways: 1) All the time as your receptionist to transfer calls to specific departments or individuals; 2) When all your lines are busy during open office hours; 3) When the office is closed after hours.
    SmartLine can transfer callers to another office location day or night, gives callers frequently requested information, and takes detailed messages in multiple password secured mailboxes then delivers them to your email address, can text notify your cell, and/or deliver messages to other locations for after hours emergency. SmartLine is flexible and can be set up to meet the specific answering needs for your business. NO new equipment needed. Works with your existing phones and phone lines. NO long-term contracts required.

  • Smart Receptionist

    Smart Receptionist answers calls for the one person office of for a group of employees on the very first ring all the time. This service can answer multiple calls simultaneously without putting callers on hold and works 24/7, 365 days a year for one low monthly rate. Smart Receptionist can give callers information such as location, hours of operation, fax number, directions; play different recordings to callers based upon time of day or day of week; transfer callers to another number so callers can speak to a "live person"; take detailed, accurate messages and notify someone if it is an emergency; send messages to email; and fax information to callers. Smart Receptionist is simply the best, most affordable, reliable employee you could hire. One who never takes a sick day or goes on vacation.

  • Automated Attendant

    Automated Attendant gives businesses a customized solution to answer the telephone 24/7. Service can be set up to connect to existing telephone service to answer when your lines are busy or aren’t answered in a timely manner. These services typically are menu driven by time of day and day of week greetings with several choices for callers to either dial by name, select a department or extension, or some other action to speed a customer’s call to the appropriate person in your business. Calls can be routed to remote office locations and once a call is answered it can be transferred between extensions or returned to voicemail. If messages are taken they can be listened to by telephone or sent to an email address and listened to on a computer. Automated Attendant with a low monthly fee, is an affordable solution for businesses versus a capital expenditure for expensive hardware.

  • Virtual PBX

    Virtual PBX service allows multi location businesses or those businesses with telecommuting employees to manage and route calls to multiple extensions and locations. With Virtual PBX service and extension to extension transfer cabability employees in multiple locations can be connected using their existing telephone or cell phone service as if they were all in the same office. Calls can be routed to remote office locations and once a call is answered it can be transferred between extensions or returned to voicemail. If messages are taken they can be listened to by telephone or sent to an email address and listened to on a computer. Service is completely customizable based upon the number of extensions needed and functions/features required. Extensions can be added or subtracted at any time. An office administrator can control extensions via a secure Web Portal. Virtual PBX, with a low monthly fee, is an affordable solution for businesses versus a capital expenditure for expensive hardware.

  • telephone Answering

    Telephone Answering gives businesses customized solutions to answer or assist a receptionist in answering the telephone. Service can be set up to connect to existing telephone service to answer when your lines are busy or aren’t answered in a timely manner. This type of service is typically menu driven by time of day and day of week recordings with several choices for callers to either dial by name, select a department or extension, or some other action to speed a customer’s call to the appropriate person in your business. Calls can be routed to remote office locations and once a call is answered it can be transferred between extensions or returned to voicemail. If messages are taken they can be listened to by telephone or sent to an email address and listened to on a computer. Telephone answering is priced at an affordable flat rate monthly fee. NO usage charges.

  • Property SmartLine

    Automatically answers your phones day and night in a prompt, courteous, and consistent manner.
    Notifies emergency on-call personnel immediately upon receipt of an emergency message by calling up to 5 different numbers, repeating the on-call list multiple times until the message is delivered.
    Allows non-emergency messages for the leasing office and maintenance staff to be held until your next business day.
    Provides detailed information about the amenities your property has to offer. There is adequate time to describe floor plans and even give callers the best route to take to visit your property.
    Fax back feature to fax out floor plans, tenant application, or other frequently requested information.
    UNLIMITED CALLS and messages for one FLAT fee per month.
    NO equipment to buy…NO long term contracts to sign.
    CUSTOMIZED for your property…Fully SCRIPTED and RECORDED for your immediate use.

  • Information Lines

    Record information for callers to listen to with or without interaction. This service does not capture messages, but simply allows you to have recordings for callers to hear 24/7. Can be used for training, instructions for disaster situations by companies and education institutions, trucking companies for driver instructions, youth sports information, church prayer lines, etc.

  • Automated order / Survey

    Ask questions, take employee call offs, customer orders or conduct surveys by having callers record information in the same format on each and every call. Service is set up to ask for information one item at a time consistently call after call. Add Transcription Service to receive an email message with the recorded information transcribed.

  • Automatic call Distribution

    This service routes inbound callers to agents, customer service representatives or other personnel that may be working remotely or different locations. The service distributes calls evenly to the various distribution points / personnel / agents. Agents and representatives can log themselves in and out of the queue setting their ACD status as available or unavailable.

  • Virtual Fax

    For consumers or businesses who don't want, need, or just cannot justify the cost of a fax machine or additional phone line just for faxes. Receive faxes 24/7, store them and pick them up confidentially with your other email messages. With Desktop Fax function added to your fax service you can send faxes from your PC without a phone line.

  • Never Busy Fax

    Make sure your fax machine never rings busy, even at peak times. No need to increase your expenses by adding another phone line or fax machine. Let our system receive faxes when your fax machine and fax line is busy or your machine runs out of paper or ink. Then as soon as your machine is available, your faxes will be sent to it automatically…or for quicker delivery have them delivered to an email address.

  • Fax on demand

    Store advertising information, commonly used forms, coupons, spec sheets, new catalog sheets, updated sales literature, order forms or any other information that you want made available for customers, prospects or your staff. Frequently requested information can then be requested and instantly received via fax 24-hours a day from our system saving time and money for your business.